HOME APPLIANCE
ASSISTANCE

We cover a wide area across Lombardy and Veneto. More specifically, we provide service in:

• Province of Brescia: the whole East Brescia area, including the city.
• Lake Garda: the entire lakeside area and surrounding inland areas, on both the Brescia and Verona sides.
• Upper Mantua area: all municipalities in the northern part of the Province of Mantua.
• Veneto: the municipalities in Veneto bordering the Upper Mantua area.

We provide assistance for a wide range of brands and work to high technical standards. For further details, see the section dedicated to the brands we service.

Yes. To provide the highest standards of expertise and reliability, we have chosen to operate as an authorised service centre for leading appliance brands.

We provide warranty assistance for Miele, Bosch, Siemens, Neff, Gaggenau and Liebherr. Being officially authorised by these brands means we can provide genuine spare parts and technicians who are continually updated in line with the manufacturer’s standards.

Yes, we also sell new home appliances, and our customers mainly choose us because we can guide them through the purchase with accurate technical advice.

Customers who purchase from us receive an additional benefit: we provide 5 years of free in-home advice and lifetime priority service for the appliance purchased.

It is our way of rewarding the trust placed in us by providing ongoing attention and priority assistance over time.

Almost all our work is carried out in the customer’s home. However, if you prefer to avoid the call-out charge, you can bring the appliance directly to our workshop.

In this case, if you decide not to proceed with the repair, you will only be charged a small fee for the time spent checking the appliance, equal to half the standard call-out charge.

• Coverage of travel and logistics costs: every service visit involves immediate costs such as fuel, possible motorway tolls and vehicle running costs, including maintenance and insurance.
• Travel time: the time spent travelling to the customer’s home is part of the technician’s working time and therefore needs to be covered.
• Professional diagnosis: the technician’s work begins with identifying the fault. Even if the repair is not carried out because it is not worthwhile or spare parts are unavailable, the technician has still used their expertise and diagnostic equipment to assess the problem.
• Administrative and management costs: the charge also contributes to costs associated with managing appointments, invoicing software, administration and the organisation of the service.
• Reserved technician availability: the call-out charge ensures that a qualified professional reserves a specific time slot exclusively for your service visit.

• Cash: within the limits permitted by law.
• Credit and debit cards: via portable POS terminal for quick and secure payments.
• Bank transfer: ideal for traceable payments.
• Instalment payments: for higher-value repairs, payment by instalments can be arranged.

Yes. Every repair and every spare part installed is covered by the warranty required by law. Always keep your receipt or invoice so that you can make a warranty claim if necessary.